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In the rapidly moving world of content provision, it is essential that the business is aligned around its content and how that content is delivered to, and consumed by, its customer base. We have delivered projects that have delivered significant benefits to the business, its staff and customers via close business and technology alignment.
We have worked with many arts and heritage organisations to give them a clear understanding of who the people they interact with are - their visitors, donors, member, key stakeholders and corporate/educational partners – and have then enacted strategies to ensure close working engagement with these key stakeholder bases.
We have worked with membership and regulatory bodies of all shapes and sizes to ensure that the products and services provided by such organisations are appropriate for their evolving membership bases. Clear member insight is essential.
We have worked with a number of zoos and botanical gardens to provide them with the key single customer view that they require to ensure that they are engaging with the right people at the right time via the right communication channel on a continual basis.
Don’t worry if your industry sector doesn’t appear above. We have found that same principles and techniques work across all sectors from retail to finance, leisure providers to government agencies. We know we can help you on your customer centric journey.